Great Customer Service!

I was kept informed until the strings I needed were in stock so I could order them. Thanks.

Order was placed processed and delivered quickly! For an ordering experience it was very pleasant to have such great customer service. Thank you!

The Loog team goes above and beyond to ensure a great experience with their product. We recently had an issue with an order of new strings. Really not surprising given everything going on with slow shipping due to the Covid-19 situation, but the service team stayed in contact with us during the process. They proactively sent another set of strings in case the first set were lost, and told us to keep both sets if they finally arrived. Great service not often experienced these days. Thanks Team Loog!

It was good to give three sets. Broke one when tuning up.