We guarantee all merchandise sold by If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for replacement or refund. After 30 days, Loog Guitars cannot accept returns for any reason other than defects.

To return an item:
  1. Pack and return the item in the original packaging, if possible.
  2. Include the original packing slip and your reason for return.
  3. Contact us and we will reply with the address where to send the package to.